FAQs

Coupon codes

1.How do I use a coupon code?

Please add your code at the checkout where you’ll see the ‘discount’ box. Type your code here, click ‘apply’, if it’s valid, your discount will be applied.

Please be noticed that each order can only use one code once.

Promotions and discounts

We often have some great promotions. Just remember, you need to enter the discount/promo code when you are checking out as it can't be applied later.

2.What should I do if I forgot to use my coupon code?

Unfortunately, we are unable to manually enter discounts after the order has been completed.

Orders

3.Do I have to order online?

Yes, as we are an online retailer, you can only order online. This is the best way to pay. It is fast, safe and secure.

4.How can I pay for my order?

You can pay for your order via Paypal. For details, please check About Payment.

5.Is it safe to order online?

You can be assured that shopping with us is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit/debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

6.How do I know if my order was received?

Once you've placed your order, we will e-mail you the order confirmation to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to be received, please check your spam folder. Please ensure you leave correct email box so that we could contact you.

7.Can I make changes to my order?

Please contact us via email support@xiaohonghua.com if you want to do changes to your order, if order is still under processing, then the customer service will help you, but if order was shipped out already, sorry, no changes any more.

8.Can I track my order?

Once your order shipped out, we will send order confirmation to you via e-mail. Please check your e-mail and use the tracking site and tracking number there to trace your order or contact our customer service for more help. Also, you can also use Order lookup on our site to check the package status.

9.Can I cancel my order?

Please contact us via e-mail (support@victorianer.com), if the order is unshipped, then the customer service will help you, if shipped out, then sorry.